Note: This policy applies to retail customers only.
Wholesale, bulk and custom orders follow the Wholesale Terms & Conditions.
RETAIL REFUND & RETURNS POLICY (B2C)
African Bravo Creative Ltd – Retail & Standard Orders
This policy applies to retail (non-wholesale) purchases only made on africanscreative.com.
Wholesale, bulk, and custom orders follow our Wholesale Terms & Conditions, where all wholesale sales are final.
1. Eligibility for Returns
You may return a retail item if:
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It arrives damaged, defective, or incorrect
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You notify us within 3 days of delivery
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The item is unused, unwashed, and in its original packaging
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You have proof of purchase
Returns sent without authorization will not be accepted.
2. Non-Returnable Items
We cannot accept returns for:
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Custom-made items
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Branded or personalized products
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Wholesale, bulk, and reseller orders
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Clearance/sale items
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Items without original packaging
3. How to Request a Return
Email us at: info@africanscreative.com
Include:
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Order number
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Photos/videos of the issue
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Description of the problem
Our team will respond within 24–48 hours.
4. Return Shipping
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The customer covers return shipping.
5. Refund Processing
Once your return is received and inspected:
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You will receive approval or rejection
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Approved refunds are processed within 7–14 business days
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Refunds go back to the original payment method
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Shipping fees are non-refundable
6. Exchanges
If your item arrives damaged or incorrect, we may replace it at no extra cost.
7. Delivery Issues
We are not responsible for delays caused by:
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Couriers
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Customs clearance
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Incorrect addresses provided by the customer
