Note: This policy applies to retail customers only.
Wholesale, bulk and custom orders follow the Wholesale Terms & Conditions.

 RETAIL REFUND & RETURNS POLICY (B2C)

African Bravo Creative Ltd – Retail & Standard Orders

This policy applies to retail (non-wholesale) purchases only made on africanscreative.com.

Wholesale, bulk, and custom orders follow our Wholesale Terms & Conditions, where all wholesale sales are final.

1. Eligibility for Returns

You may return a retail item if:

  • It arrives damaged, defective, or incorrect

  • You notify us within 3 days of delivery

  • The item is unused, unwashed, and in its original packaging

  • You have proof of purchase

Returns sent without authorization will not be accepted.

2. Non-Returnable Items

We cannot accept returns for:

  • Custom-made items

  • Branded or personalized products

  • Wholesale, bulk, and reseller orders

  • Clearance/sale items

  • Items without original packaging

3. How to Request a Return

Email us at: info@africanscreative.com
Include:

  • Order number

  • Photos/videos of the issue

  • Description of the problem

Our team will respond within 24–48 hours.

4. Return Shipping

  • The customer covers return shipping.

5. Refund Processing

Once your return is received and inspected:

  • You will receive approval or rejection

  • Approved refunds are processed within 7–14 business days

  • Refunds go back to the original payment method

  • Shipping fees are non-refundable

6. Exchanges

If your item arrives damaged or incorrect, we may replace it at no extra cost.

7. Delivery Issues

We are not responsible for delays caused by:

  • Couriers

  • Customs clearance

  • Incorrect addresses provided by the customer

End of Refund & Returns Policy